PHS Consulting - Business Processes

Our approach to business processes is not about re-engineering, right-sizing or any other other euphemisms. Our approach is based on three simple things.

·	Business processes are about transforming some form of input into an output which meets that customer’s needs.

·	To achieve consistent performance the steps in the process need to be defined understood and a single person is responsible for managing it

·	Process improvement is brought about by bringing together four things. The process attribute to be improved, customer perspectives, data on process performance and the experience of those who actually operate within the process.

Processes can and should be viewed at various levels; from a macroscopic perspective of the business to the detailed steps in a single activity.

PHS Consulting can assist with the management of processes, for example by introducing and explaining the basic concepts of process management, delivery of bespoke training courses, facilitation of process improvement projects or preparation of operating manuals.